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PAYMENTS, SUBSCRIPTIONS & REFUND POLICY
Effective Date: 05.03.2026
This Payments, Subscriptions & Refund Policy (“Policy”) governs purchases made through the LIMEN website and applications ("Platform", "LIMEN", "LIMEN Brand", "LIMEN Energy", "LIMEN Align", "LIMEN Threshold"), operated by: MERAKI HR SRL Bucharest, District 6, Romania Trade Register: J2024005188408 CUI: 49743547 VAT: RO51271373 EUID: ROONRC.J40/5188/2024 Email: limen@merakihr.ro
By purchasing access to the Platform, you agree to this Policy.
1.PRICING & CURRENCY
All prices are clearly displayed before purchase. Prices may be shown:
• In EUR or other currencies depending on location
• Inclusive or exclusive of VAT where applicable
For EU consumers, VAT is applied in accordance with EU VAT OSS rules. MERAKI HR SRL reserves the right to modify pricing at any time. Price changes will not affect existing paid subscription periods.
2.SUBSCRIPTION MODEL
Certain LIMEN services (including LIMEN Energy and LIMEN Align) may be offered as:
• Monthly subscriptions
• Annual subscriptions
• One-time digital purchases (if applicable)
Subscriptions renew automatically at the end of each billing cycle unless cancelled before renewal. The renewal date and billing frequency are clearly displayed at checkout.
3.AUTOMATIC RENEWAL
By subscribing, you authorize MERAKI HR SRL (and/or its payment processor) to charge the recurring subscription fee automatically at each billing cycle. You may cancel your subscription at any time through:
• Your account settings
• The relevant app store (if purchased via Apple App Store or Google Play)
Cancellation stops future renewals but does not retroactively refund completed billing periods unless required by law.
4.EU RIGHT OF WITHDRAWAL (14-DAY RULE)
If you are a consumer located in the European Union, you generally have the right to withdraw from a digital service contract within 14 days of purchase without giving any reason. However: If you request immediate access to digital content or subscription services during the 14-day withdrawal period, and:
• You expressly consent to immediate performance,
and
• You acknowledge that you lose your right of withdrawal once the digital content is accessed, then the right of withdrawal may no longer apply once access begins.
This consent mechanism will be implemented during checkout. If withdrawal applies and no digital content has been accessed, you may request a refund within 14 days by contacting limen@merakihr.ro.
5.DIGITAL CONTENT POLICY
LIMEN provides digital reflective tools and structured frameworks. Once digital access is granted and used, refunds may not be available except where required by applicable consumer law. This applies to:
• Active subscription periods
• Downloadable digital materials
• Access to paid features
6.US & INTERNATIONAL REFUND POLICY
For users outside the European Union:
Refunds are generally not provided for:
• Partial subscription periods
• Unused time
• Change of mind
• Personal dissatisfaction with reflective outcomes
However, refunds may be considered at the sole discretion of MERAKI HR SRL in cases of:
• Technical malfunction preventing access
• Duplicate billing
• Proven billing error
Nothing in this Policy limits mandatory consumer rights under applicable law.
7.APP STORE PURCHASES
If you purchase a subscription through:
• Apple App Store
• Google Play Store
Billing and refunds are managed directly by the respective platform. Users must manage subscriptions and refund requests through the relevant app store account. MERAKI HR SRL does not control third-party store refund decisions.
8.FAILED PAYMENTS
If a payment fails:
• Access to paid features may be suspended
• We may retry billing within a reasonable period
• Continued non-payment may result in account suspension or termination
9.FREE TRIALS (IF APPLICABLE)
If free trials are offered:
• Duration will be clearly stated
• Payment method may be required
• Subscription automatically converts to paid unless cancelled before trial ends
Users are responsible for cancelling before trial expiration.
10.PHYSICAL PRODUCTS – LIMEN THRESHOLD CARDS
LIMEN Threshold cards may be offered as physical products shipped to customers.
All purchases of physical products are subject to the following conditions.
10.1 Order Processing
Orders are processed within a reasonable timeframe after payment confirmation.
Processing times may vary depending on product availability, order volume, and shipping destination.
Estimated shipping times are provided for informational purposes only and are not guaranteed.
10.2 Shipping
LIMEN Threshold products may be shipped internationally.
Shipping costs, delivery estimates, and available shipping methods will be displayed during checkout.
Customers are responsible for providing accurate shipping information. MERAKI HR SRL is not responsible for delivery issues caused by incorrect addresses.
For international orders, customers may be responsible for:
Customs duties
Import taxes
Local handling fees
These charges are determined by the destination country and are outside the control of MERAKI HR SRL.
10.3 Risk of Loss During Transport
Risk of loss or damage passes to the customer once the package has been delivered to the shipping carrier.
However, if a product arrives visibly damaged due to transport, customers should contact us within 48 hours of delivery and provide photographic evidence of the damaged packaging and product.
We will assess the situation and may offer:
  • Replacement shipment
  • Partial refund
  • Full refund
at our reasonable discretion.
10.4 Right of Withdrawal (EU Consumers)
Consumers located in the European Union have the right to withdraw from a physical product purchase within 14 days of receiving the product, without providing a reason.
To exercise the right of withdrawal, the customer must notify us at: limen@merakihr.rowithin 14 days of delivery.
Products must be returned:
  • Unused
  • In original packaging
  • In resalable condition
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds will be issued after the returned product is received and inspected.
10.5 Damaged or Incorrect Products
If a product arrives:
  • Damaged
  • Defective
  • Incorrect
Please contact us within 48 hours of delivery with photographs and order information.
If verified, we will offer:
  • Replacement shipment
or
  • Full refund.
10.6 Non-Returnable Items
Returned items may not be accepted if:
  • The product shows signs of use
  • The packaging is significantly damaged
  • The product is incomplete
These conditions help maintain product quality for all customers.
10.7 Return Shipping
Unless the product is defective or incorrect, customers are responsible for return shipping costs.
The buyer is responsible for organizing and covering all return shipping costs. We recommend using a tracked shipping service.
MERAKI HR SRL is not responsible for packages lost during return transit.
10.8 Refunds
Refunds are processed within 14 days of receiving the returned product, provided it meets the return conditions (unused, original packaging, all seals intact and undamaged). Receipt of a valid shipping tracking number may be accepted as proof of return dispatch.
10.9 UK CONSUMERS
10.9.1 RIGHT TO CANCEL — PHYSICAL PRODUCTS
You have the right to cancel your order within 14 days of receiving the physical product, without giving any reason.
To exercise this right, notify us within 14 days of delivery at: limen@merakihr.ro
The product must be returned:
  • Unused
  • In its original packaging
  • With all seals intact and undamaged
  • In fully resalable condition
Products with broken seals, signs of use, or damaged packaging will not be accepted for return.
Return shipping is the responsibility of the buyer. We recommend using a tracked service. MERAKI HR SRL accepts no responsibility for packages lost during return transit.
Refunds are issued within 14 days of receiving the returned product and confirming it meets the above conditions.
10.9.2 RIGHT TO CANCEL — DIGITAL PRODUCTS & SUBSCRIPTIONS
If you purchase a digital product or subscription and request immediate access, you expressly acknowledge that your right to cancel ends once the digital content has been accessed, in accordance with Regulation 37 of the Consumer Contracts Regulations 2013.
If digital content has not been accessed, you may request a cancellation and full refund within 14 days of purchase by contacting limen@merakihr.ro.
Nothing in this policy limits or excludes your statutory rights under UK law.
11.TAXES
Users are responsible for any applicable local taxes outside the European Union unless otherwise specified at checkout.
12.CHARGEBACKS & DISPUTES
If you believe a billing error occurred, you agree to contact limen@merakihr.ro before initiating a chargeback with your bank. Unjustified chargebacks may result in account suspension.
12.POLICY CHANGES
We may update this Policy periodically. Continued use after updates constitutes acceptance.

RIGHT OF WITHDRAWAL — STANDARD WITHDRAWAL FORM

If you are a consumer located in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason. BEFORE YOU SUBMIT This form is for physical product returns only (LIMEN Threshold card editions). For digital products and subscriptions, please contact us directly at limen@merakihr.ro before submitting. YOUR 14-DAY WINDOW Your withdrawal period begins on the day you physically receive your package. You must submit this form before the 14-day period expires. The date of submission is your legal notification date and is recorded automatically. RETURN CONDITIONS Before submitting, please confirm that your product meets all of the following conditions: The product is unused All seals are intact and undamaged The product is in its original packaging The packaging itself is undamaged and in resalable condition Products that do not meet these conditions will not be accepted for return and will be sent back to you at your cost. RETURN SHIPPING Return shipping is organised and paid by the buyer. After submitting this form, we will contact you within 48 hours with the return address. We strongly recommend using a tracked shipping service. MERAKI HR SRL accepts no liability for packages lost during return transit. REFUND TIMELINE Your refund will be processed within 14 days of us receiving the returned product and confirming it meets the return conditions above. Refunds are issued to the original payment method. SUBMIT YOUR WITHDRAWAL NOTICE

European & Romanian Consumer Rights
L I M E N
LIMEN provides structured relational reflection tools intended for personal awareness and clarity. The platform does not provide therapy, psychological diagnosis, legal advice, or compatibility predictions. Learn more in our Disclaimer.
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