This Payments, Subscriptions & Refund Policy ("Policy") governs purchases made through the LIMEN website and applications ("Platform", "LIMEN", "LIMEN Brand", "LIMEN Energy", "LIMEN Align", "LIMEN Threshold"), operated by:

MERAKI HR SRL
Bucharest, District 6, Romania
Trade Register: J2024005188408
CUI: 49743547 | VAT: RO51271373 | EUID: ROONRC.J40/5188/2024
Email: limen@merakihr.ro

By purchasing access to the Platform, you agree to this Policy.

All prices are clearly displayed before purchase. Prices may be shown:

For EU consumers, VAT is applied in accordance with EU VAT OSS rules. MERAKI HR SRL reserves the right to modify pricing at any time. Price changes will not affect existing paid subscription periods.

Certain LIMEN services (including LIMEN Energy and LIMEN Align) may be offered as:

Subscriptions renew automatically at the end of each billing cycle unless cancelled before renewal. The renewal date and billing frequency are clearly displayed at checkout.

Please also note the following:

A limited number of users ("Founding Members") were granted access to LIMEN Energy under a special founding offer available for a defined period during the platform's initial launch phase.

Founding Members are entitled to the following pricing commitment:

These rates will not increase for Founding Members for as long as their subscription remains active and uninterrupted.

Founding Members will receive written confirmation of their status and pricing commitment at the time of subscription. This confirmation, together with this Policy, constitutes the full record of the pricing agreement.

Please also note the following:

If you purchase a monthly or annual subscription and cancel before the end of the current billing period:

For EU consumers: the right of withdrawal under §4 applies within 14 days of purchase only. Once the 14-day withdrawal period has expired and digital content has been accessed, no partial refund obligation arises under these Terms for either monthly or annual subscriptions. Where mandatory consumer law in your country of residence provides additional rights, those rights are not excluded.

For UK consumers: the same conditions apply as for EU consumers above, in accordance with the Consumer Contracts Regulations 2013.

For US and international consumers: both monthly and annual subscriptions are non-refundable once the 14-day period described in §4 has passed, except in cases of technical malfunction, duplicate billing, or proven billing error as described in §6.

By subscribing, you authorize MERAKI HR SRL (and/or its payment processor) to charge the recurring subscription fee automatically at each billing cycle. You may cancel your subscription at any time through:

Cancellation stops future renewals but does not retroactively refund completed billing periods unless required by law.

Payment processing is handled by Stripe Payments Europe Ltd. Full details of Stripe's data processing practices are available at stripe.com/privacy.

If you are a consumer located in the European Union, you generally have the right to withdraw from a digital service contract within 14 days of purchase without giving any reason.

Free trial periods and the right of withdrawal: The 14-day withdrawal period runs from the date of purchase, not from the end of any free trial. If you are on a free trial, your withdrawal window is active simultaneously. This means:

Immediate access and loss of withdrawal right: If you request immediate access to digital content or subscription services during the 14-day withdrawal period, and:

then the right of withdrawal no longer applies once access begins. This consent mechanism is implemented during checkout.

If withdrawal applies and no paid digital content has been accessed, you may request a refund within 14 days of purchase by contacting limen@merakihr.ro.

LIMEN provides digital reflective tools and structured frameworks. Once digital access is granted and used, refunds may not be available except where required by applicable consumer law. This applies to:

For users outside the European Union:

Refunds are generally not provided for:

However, refunds may be considered at the sole discretion of MERAKI HR SRL in cases of:

Nothing in this Policy limits mandatory consumer rights under applicable law.

If you purchase a subscription through:

Billing and refunds are managed directly by the respective platform. Users must manage subscriptions and refund requests through the relevant app store account. MERAKI HR SRL does not control third-party store refund decisions.

If a payment fails:

If free trials are offered:

Users are responsible for cancelling before trial expiration.

LIMEN Threshold cards may be offered as physical products shipped to customers.

All purchases of physical products are subject to the following conditions.

Orders are processed within a reasonable timeframe after payment confirmation. Processing times may vary depending on product availability, order volume, and shipping destination. Estimated shipping times are provided for informational purposes only and are not guaranteed.

LIMEN Threshold products may be shipped internationally. Shipping costs, delivery estimates, and available shipping methods will be displayed during checkout. Customers are responsible for providing accurate shipping information. MERAKI HR SRL is not responsible for delivery issues caused by incorrect addresses.

For international orders, customers may be responsible for:

These charges are determined by the destination country and are outside the control of MERAKI HR SRL.

Risk of loss or damage passes to the customer once the package has been delivered to the shipping carrier.

However, if a product arrives visibly damaged due to transport, customers should contact us within 48 hours of delivery and provide photographic evidence of the damaged packaging and product.

We will assess the situation and may offer:

at our reasonable discretion.

Consumers located in the European Union have the right to withdraw from a physical product purchase within 14 days of receiving the product, without providing a reason. To exercise the right of withdrawal, the customer must notify us at limen@merakihr.ro within 14 days of delivery.

Products must be returned:

Customers are responsible for return shipping costs unless the product is defective or incorrect. Refunds will be issued after the returned product is received and inspected.

If a product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photographs and order information.

If verified, we will offer:

and/or

Returned items may not be accepted if:

These conditions help maintain product quality for all customers.

Unless the product is defective or incorrect, customers are responsible for return shipping costs. The buyer is responsible for organising and covering all return shipping costs. We recommend using a tracked shipping service. MERAKI HR SRL is not responsible for packages lost during return transit.

Refunds are processed within 14 days of receiving the returned product, provided it meets the return conditions (unused, original packaging, all seals intact and undamaged). Receipt of a valid shipping tracking number may be accepted as proof of return dispatch.

You have the right to cancel your order within 14 days of receiving the physical product, without giving any reason. To exercise this right, notify us within 14 days of delivery at: limen@merakihr.ro

The product must be returned:

Products with broken seals, signs of use, or damaged packaging will not be accepted for return. Return shipping is the responsibility of the buyer. We recommend using a tracked service. MERAKI HR SRL accepts no responsibility for packages lost during return transit. Refunds are issued within 14 days of receiving the returned product and confirming it meets the above conditions.

If you purchase a digital product or subscription and request immediate access, you expressly acknowledge that your right to cancel ends once the digital content has been accessed, in accordance with Regulation 37 of the Consumer Contracts Regulations 2013.

If digital content has not been accessed, you may request a cancellation and full refund within 14 days of purchase by contacting limen@merakihr.ro.

Nothing in this policy limits or excludes your statutory rights under UK law.

Users are responsible for any applicable local taxes outside the European Union unless otherwise specified at checkout.

If you believe a billing error occurred, you agree to contact limen@merakihr.ro before initiating a chargeback with your bank. Unjustified chargebacks may result in account suspension.

We may update this Policy periodically. Where changes materially affect pricing, refund rights, or subscription terms, we will provide at least 14 days' notice by email before the change takes effect. Continued use after updates constitutes acceptance of non-material changes.

Payments are processed exclusively by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. MERAKI HR SRL does not store payment card details. In the event of a payment-related incident originating with Stripe, users may contact Stripe directly at stripe.com/contact or contact limen@merakihr.ro for assistance.

MERAKI HR SRL reserves the right to change payment processors at any time. Users will be notified of any change to payment processing arrangements at least 14 days before the change takes effect.

This form is for physical product returns only (LIMEN Threshold card editions). For digital products and subscriptions, please contact us directly at limen@merakihr.ro before submitting.

Your withdrawal period begins on the day you physically receive your package. You must submit this form before the 14-day period expires. The date of submission is your legal notification date and is recorded automatically.

Before submitting, please confirm that your product meets all of the following conditions:

Return shipping is organised and paid by the buyer. After submitting this form, we will contact you within 48 hours with the return address. We strongly recommend using a tracked shipping service. MERAKI HR SRL accepts no liability for packages lost during return transit.

Your refund will be processed within 14 days of us receiving the returned product and confirming it meets the return conditions above. Refunds are issued to the original payment method.