Payments, Subscriptions & Refund Policy

Effective Date: 30.10.2026 | Last Revised: 16.10.2026

This Payments, Subscriptions & Refund Policy ("Policy") governs purchases made through the LIMEN website and applications, operated by MERAKI HR SRL, Bucharest, District 6, Romania. Email: limen@merakihr.ro.

By purchasing access to the Platform, you agree to this Policy.

1. Pricing & Currency

All prices are clearly displayed before purchase. Prices may be shown in EUR or other currencies depending on location. Prices include VAT or the local sales tax that applies. For buyers in Romania we charge Romanian VAT. For buyers in the other countries we support, Stripe, as merchant of record, calculates and collects the tax that applies. We will tell you at least 30 days before a price change takes effect for your next renewal, and you can cancel before then. Price changes will not affect existing paid subscription periods.

1.1 Who sells to you

If you buy from Romania, the seller is MERAKI HR SRL. If you buy from one of the other countries we support, the sale is made by Stripe as merchant of record, acting for us, and your invoice and receipt show Stripe. LIMEN Energy, the service you use, is provided by MERAKI HR SRL in both cases.

1.2 Business customers

If you buy for a business, add your company details and VAT number where checkout asks for a tax ID. VAT is applied according to the place where your business is established and the law that applies to the sale. The price shown is the price you pay. The 14-day right of withdrawal and the other consumer rights in this policy apply to consumers only, that is, to people buying for purposes outside their trade, business or profession.

2. Subscription Model

Certain LIMEN services (including LIMEN Energy and LIMEN Align) may be offered as monthly, bi-annual, or annual subscriptions, or as one-time digital purchases. Subscriptions renew automatically at the end of each billing cycle unless cancelled before renewal. Bi-annual and annual subscriptions are billed in advance. In the event of service discontinuation from LIMEN's side, unused portions of any prepaid subscription period will be refunded pro-rata.

2.1 Founding Member Subscriptions

A limited number of users ("Founding Members") were granted access to LIMEN Energy under a special founding offer. Founding Members are entitled to:

• Year 1: Access to LIMEN Energy Premium Plus at the monthly equivalent of €5.99, billed annually (€71.88/year).
• Year 2 onwards: access to LIMEN Energy Premium Plus at €125.90 a year (about €10.49 a month), the current annual price, locked for as long as your subscription stays active.

These rates will not increase for Founding Members for as long as their subscription remains active and uninterrupted. The locked rate applies only to continuous, uninterrupted subscriptions. The Founding Member rate is personal and non-transferable.

2.2 Subscription Cancellation — Monthly and Annual

If you purchase a monthly or annual subscription and cancel before the end of the current billing period, your access continues until the end of the current paid billing period. No refund is issued for the remaining unused portion of the current billing period, except where required by mandatory consumer protection law applicable in your jurisdiction. Cancellation prevents automatic renewal at the next billing cycle. You will not be charged again after the current period ends.

For EU consumers: the right of withdrawal under §4 applies within 14 days of purchase only. For UK consumers: the same conditions apply, in accordance with the Consumer Contracts Regulations 2013. For US and international consumers: both monthly and annual subscriptions are non-refundable once the 14-day period has passed, except in cases of technical malfunction, duplicate billing, or proven billing error.

There is no minimum term beyond the period you have paid for: one month on the monthly plans and one year on the annual plans. You can cancel at any time in Settings > Manage subscription. Cancellation takes effect at the end of the paid period, and you keep access until then.

3. Automatic Renewal

By subscribing, you authorize MERAKI HR SRL (and/or its payment processor) to charge the recurring subscription fee automatically at each billing cycle. You may cancel your subscription at any time through your account settings or the relevant app store. Cancellation stops future renewals but does not retroactively refund completed billing periods unless required by law.

Payment processing is handled by Stripe Payments Europe Ltd. Full details of Stripe's data processing practices are available at stripe.com/privacy.

4. EU Right of Withdrawal (14-Day Rule)

If you are a consumer located in the European Union, you generally have the right to withdraw from a digital service contract within 14 days of purchase without giving any reason.

You have a 14-day right to withdraw from your subscription without giving a reason, counted from the day you choose the plan. The free trial and the right of withdrawal are separate things: you can also cancel at any time in Settings to stop future charges. When you pay immediately, for example for a Founding Member plan or an upgrade, we ask you to confirm that you want the service to start immediately. If you did, and you withdraw within the 14 days, you pay a proportionate amount for what you have used, and once the service has been fully provided you can no longer withdraw. If you did not ask for immediate start, you pay nothing for the days before you withdraw. To withdraw, use Settings > Subscription > Exercise right of withdrawal, send the model form below, or write to limen@merakihr.ro.

Immediate access and loss of withdrawal right: If you request immediate access to digital content or subscription services during the 14-day withdrawal period, expressly consent to immediate performance, and acknowledge that you lose your right of withdrawal once the digital content is accessed, then the right of withdrawal no longer applies once access begins.

If withdrawal applies and no paid digital content has been accessed, you may request a refund within 14 days of purchase by contacting limen@merakihr.ro.

5. Digital Content Policy

LIMEN provides digital reflective tools and structured frameworks. Once digital access is granted and used, refunds may not be available except where required by applicable consumer law.

Premium includes the Patterns tab and Premium Plus includes the Patterns and Foundations tabs. These tabs use AI and need your explicit consent, which we ask for before your trial starts or before you pay. If you withdraw that consent, the tab locks. Withdrawing consent does not by itself entitle you to a refund. Your statutory rights, including the 14-day right of withdrawal where it applies, are not affected. Plans given as a gift include the same tabs and need the same consent before first use. When you upgrade, we ask for consent only for the modules you have not already agreed to. When you choose a plan, a 14-day free trial starts and your subscription is agreed on that day, so your 14-day right of withdrawal runs from that day. We save your payment method today, do not charge you during the trial, and make the first charge when the trial ends unless you cancel before then in Settings. When you upgrade to a higher plan, there is no new free trial. The added service starts immediately, so we ask you to confirm that you want it to start now and that you understand how this affects your right of withdrawal: if you withdraw within 14 days of the upgrade, you pay a proportionate amount for what you have used.

6. US & International Refund Policy

For users outside the European Union, refunds are generally not provided for partial subscription periods, unused time, change of mind, or personal dissatisfaction with reflective outcomes. Refunds may be considered at the sole discretion of MERAKI HR SRL in cases of technical malfunction, duplicate billing, or proven billing error.

7. App Store Purchases

If you purchase a subscription through the Apple App Store or Google Play Store, billing and refunds are managed directly by the respective platform.

8. Failed Payments

If a payment fails, access to paid features may be suspended; we may retry billing within a reasonable period; continued non-payment may result in account suspension or termination.

9. Free Trials

If free trials are offered, the duration will be clearly stated, a payment method may be required, and the subscription automatically converts to paid unless cancelled before the trial ends.

10. Physical Products — LIMEN Threshold Cards

LIMEN Threshold cards may be offered as physical products shipped to customers.

10.1 Order Processing

Orders are processed within a reasonable timeframe after payment confirmation. Estimated shipping times are provided for informational purposes only and are not guaranteed.

10.2 Shipping

LIMEN Threshold products may be shipped internationally. Customers are responsible for providing accurate shipping information. For international orders, customers may be responsible for customs duties, import taxes, and local handling fees.

10.3 Risk of Loss During Transport

Risk of loss or damage passes to the customer once the package has been delivered to the shipping carrier. However, if a product arrives visibly damaged due to transport, customers should contact us within 48 hours of delivery with photographic evidence.

10.4 Right of Withdrawal (EU Consumers)

Consumers located in the European Union have the right to withdraw from a physical product purchase within 14 days of receiving the product, without providing a reason. To exercise the right of withdrawal, the customer must notify us at limen@merakihr.ro within 14 days of delivery. Products must be returned unused, in original packaging, in resalable condition. Customers are responsible for return shipping costs unless the product is defective or incorrect.

10.5 Damaged or Incorrect Products

If a product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photographs and order information. If verified, we will offer replacement shipment and/or full refund.

10.7 Return Shipping

Unless the product is defective or incorrect, customers are responsible for return shipping costs. We recommend using a tracked shipping service.

10.8 Refunds

Refunds are processed within 14 days of receiving the returned product, provided it meets the return conditions (unused, original packaging, all seals intact and undamaged). Refunds are returned to the original payment method.

10.9 UK Consumers

You have the right to cancel your order within 14 days of receiving the physical product, without giving any reason. If you purchase a digital product or subscription and request immediate access, your right to cancel ends once the digital content has been accessed, in accordance with Regulation 37 of the Consumer Contracts Regulations 2013.

10.9.1 Right to Cancel — Physical Products

You have the right to cancel your order within 14 days of receiving the physical product, without giving any reason. To exercise this right, notify us within 14 days of delivery at: limen@merakihr.ro

The product must be returned:

• Unused
• In its original packaging
• With all seals intact and undamaged
• In fully resalable condition

Products with broken seals, signs of use, or damaged packaging will not be accepted for return. Return shipping is the responsibility of the buyer. We recommend using a tracked service. MERAKI HR SRL accepts no responsibility for packages lost during return transit. Refunds are issued within 14 days of receiving the returned product and confirming it meets the above conditions.

10.9.2 Right to Cancel — Digital Products & Subscriptions

If you purchase a digital product or subscription and request immediate access, you expressly acknowledge that your right to cancel ends once the digital content has been accessed, in accordance with Regulation 37 of the Consumer Contracts Regulations 2013.

If digital content has not been accessed, you may request a cancellation and full refund within 14 days of purchase by contacting limen@merakihr.ro.

Nothing in this policy limits or excludes your statutory rights under UK law.

11. Taxes

Users are responsible for any applicable local taxes outside the European Union unless otherwise specified at checkout.

12. Chargebacks & Disputes

If you believe a billing error occurred, you agree to contact limen@merakihr.ro before initiating a chargeback with your bank. Unjustified chargebacks may result in account suspension.

13. Policy Changes

We may update this Policy periodically. Where changes materially affect pricing, refund rights, or subscription terms, we will provide at least 14 days' notice by email before the change takes effect.

14. Payment Processor Notice

Payments are processed exclusively by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. MERAKI HR SRL does not store payment card details.

Right of Withdrawal — Standard Withdrawal Form

Use this form to withdraw from a subscription or a purchase. You can also use Settings > Subscription > Exercise right of withdrawal, or write to limen@merakihr.ro.

Your 14-day window begins on the day you physically receive your package. You must submit before the 14-day period expires.

Before submitting, please confirm that your product is unused, all seals are intact and undamaged, the product is in its original packaging, and the packaging itself is undamaged and in resalable condition.

SUBMIT YOUR WITHDRAWAL NOTICE

Consumer Rights & Resources

• Consumer Redress in the EU
• ANPC — Autoritatea Națională pentru Protecția Consumatorilor